If a piece does not fit, or simply is not right, send it back within seven days. Free reverse pickup, honest inspection, and refund timelines we actually publish.
Buying clothes you cannot try on requires a leap of faith, so we make the way back easy. Any garment may be returned within seven days of delivery for a refund, or exchanged for a different size, provided it comes back in the condition it left in.
Cancel free of charge at any point before dispatch. If we sent the wrong thing or it arrived damaged, you are never out of pocket — tell us within 48 hours and we handle collection and replacement at our cost.
To start either, write to support@aretashub.com with your order number, which begins AH.
Email us your order number, the items coming back and the reason. We reply within 24 hours with a return reference and confirm the pickup address.
Our carrier collects from your address at our cost. In the few PIN codes without reverse-pickup coverage, post it via India Post and send us the receipt — we reimburse the postage.
The piece is checked against the conditions above. If anything falls short we tell you what and why, with photographs, before making a decision — and send it back to you at our cost if the return is declined.
Once approved, the refund is initiated within seven business days of inspection. You receive an email confirming the amount and the reference.
Credited to the original payment method within a further 7–10 business days. UPI refunds return to the same UPI ID with an RRN reference; Cash-on-Delivery orders are refunded by NEFT.
This policy governs returns, exchanges, cancellations and refunds for all orders placed on Aretas Hub. It is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020, and forms part of our Terms & Conditions.
You may return any eligible garment within seven (7) days of delivery. To be accepted, the item must be unworn, unwashed, free of marks and odour, and returned with all original tags, labels and packaging. Items listed as not returnable above are excluded, save where the item is defective, damaged in transit, or not what you ordered — in which case your statutory rights are unaffected.
Write to support@aretashub.com within seven days of delivery, including:
We respond within 24 hours with a return reference number and arrange the pickup.
We exchange for size within the same style. Follow the return procedure and state the size required. Subject to availability, the replacement is dispatched within five business days of the original piece being received and inspected, at no shipping cost to you. Where the requested size is unavailable, we process a full refund instead.
Orders may be cancelled free of charge at any time before dispatch. Write to us with your order number; if payment has already been taken, the full amount is refunded on the timeline set out above. Once an order has been dispatched it can only be handled as a return after delivery.
We reserve the right to cancel an order — with a full refund — where an item is found to be out of stock, where the delivery address is not serviceable, or where an order is flagged as fraudulent. You will be told the reason.
Report these within 48 hours of delivery, with photographs. We arrange a free pickup and provide either a replacement or a full refund, at your preference, within seven business days of collection. Where the outer packaging arrives visibly damaged or tampered with, please refuse the delivery and tell us the same day.
If a refund is not resolved to your satisfaction, escalate it through our Grievance Redressal procedure, addressed to PRAVEEN KUMAR and MANDEEP KUMAR at grievance@aretashub.com. Grievances are acknowledged within 24 hours and resolved within 15 days.