Where we ship, what it costs, how long it takes, and exactly what happens if a parcel does not arrive. Published with timelines and charges as required under the Consumer Protection (E-Commerce) Rules, 2020.
Free on every order, with no minimum basket value and no Cash-on-Delivery fee.
Orders confirmed before 4:00 PM IST leave the same working day; after that, the next.
Business days from dispatch. Metros and Tier-1 cities usually land in 3–5.
Payment clears — or the Cash-on-Delivery order is verified — and your reference number is emailed to you straight away.
The piece is pulled, checked against the order, tagged and packed. This is where we catch a wrong size before it travels.
Handed to the carrier within 24 hours. You receive the carrier name, AWB number and a live tracking link.
5–9 business days from dispatch. Track it any time at Track Order.
We ship across India, to every PIN code serviceable by our logistics partners. To check your own, enter your six-digit PIN code at checkout — serviceability is confirmed immediately, before you pay. PIN codes beginning with a zero are not valid Indian postal codes and will be rejected by the form.
We do not currently ship outside India.
There is no shipping charge on any order, at any basket value, to any serviceable PIN code in India. There is no Cash-on-Delivery convenience fee. The all-inclusive amount payable — GST included — is shown on the checkout page before you confirm.
Should this ever change, the revised charge will be displayed on the checkout page before payment and reflected on this page. We will never add a charge after an order is confirmed.
Standard delivery takes 5–9 business days from the date of dispatch, depending on destination:
These are estimates provided by our carriers, not guarantees. Where a parcel is running materially late we will chase the carrier on your behalf without waiting to be asked.
On dispatch you receive an email containing the carrier name, AWB or tracking number, and a tracking link. You may also look up the current status at any time on our order tracking page using the order reference beginning AH, or from Your Account.
Carrier tracking pages can take up to 24 hours after dispatch to show their first scan. A parcel that shows no movement for more than 72 hours after dispatch should be reported to us.
We dispatch through established national carriers — including Delhivery, Blue Dart, XpressBees and India Post — selecting the partner with the most reliable service to your PIN code. The carrier for your order is named in your dispatch email.
Carriers make up to three delivery attempts. If a parcel cannot be delivered because the address is incomplete or incorrect, the recipient is unavailable, or delivery is refused, it is returned to our fulfilment centre.
We will contact you to arrange re-dispatch at no additional shipping charge, or to process a refund in accordance with the Refund & Cancellation Policy. Where a Cash-on-Delivery parcel is refused at the door without cause, we may decline future Cash-on-Delivery orders to the same address.
Please inspect the outer packaging before accepting a parcel. If it arrives visibly damaged, wet or tampered with, refuse the delivery and tell us the same day — we will send a replacement at no cost. If damage is only discovered after opening, write to us within 48 hours of delivery with photographs and we will arrange a free pickup and a replacement or full refund, at your preference.
Delivery estimates assume normal operating conditions. We are not liable for delays caused by circumstances outside our reasonable control, including weather events, transport strikes, civil disruption, regional lockdowns, or directions of government authorities. Where such a delay occurs, we will keep you informed and you retain the right to cancel an undispatched order for a full refund.
For any question about a shipment: